Medication Restriction Policy

Patient safety is the top priority here at Doctor 4 U, and we want to educate our patients and ensure they’re using our service safely. This is why we have a policy in place to protect our patients. This policy ensures that each and every patient is supplied medication that is suitable and safe for them. We aim to provide patients with treatment where appropriate, or when our treatments are not suitable, we ensure patients are pointed to other services that can provide the treatment they need or provide a further investigation of their condition.

In some circumstances, you may be stopped from ordering medication, this is part of our policy to protect patients. There are a number of reasons why you may be stopped from ordering medication during the consultation process, for example when your symptoms aren’t related to the condition that the medication is intended to treat, or you’re currently taking other medicines that interact with the medication you’re trying to order.

A message in a red box will appear on our consultation informing you that you cannot proceed with your order, plus advice on what to do next.

Restricted medications

As of 2nd August 2019, we are no longer supplying the following medications due to new regulations set by the General Pharmaceutical Council (GPhC):

  • Zolpidem
  • Zopiclone
  • Codeine
  • Co-Codamol
  • Co-dydramol
  • DF118 Forte
  • Dihydrocodeine
  • Kapake
  • Remedeine
  • Solpadol
  • Zapain

If you require these medications we advise that you speak to your GP in a face-to-face consultation. We put these restrictions in place to adhere to GPhC regulations and to protect our patients.

We also place restrictions on medicines that contain the following ingredients and monitor purchasing to ensure that patients do not order more than the recommended amount:

  • Paracetamol
  • Aspirin
  • Codeine/Dihydrocodeine
  • Levonorgestrel
  • Promethazine
  • Cinnarizine
  • Pseudoephedrine
  • Phenylephrine
  • Ephedrine
  • Dextromethorphan
  • Loperamide
  • Diphenhydramine
  • Ulipristal Acetate

Any medicines containing the ingredients codeine or dihydrocodeine are no longer prescribed through our service, as previously mentioned, this is due to regulations set by the GPhC.

The system we use monitors the purchasing of certain medicines that shouldn’t be taken together due to interactions or to prevent controlled medicines from being purchased too many times. If a person orders a controlled medication and then tries to buy this again within a short period of time, our system flags this up to our healthcare team and the patient will receive an error message that prevents them from ordering.

Signposting to other services

If our doctors feel that your condition is best treated under another service such as a face to face GP appointment or at a relevant clinic, we will advise this and signpost you to relevant services in your area. It may be that you need to have had relevant tests before you can order treatment, if so, you will receive a message on the consultation form informing you of what to do in this situation. If our service isn’t suitable for you we will ensure that you get the right care somewhere else. We will signpost you to relevant NHS services where appropriate.

We want to ensure you’re using our service safely. If you are concerned about misusing medicines please visit


For more information about any medicine we sell, click on the link to the patient information leaflet that is included on every product page or you can also find reliable information about any medicine on the emc website


You can also find out how we’re regulated, here.